Shipping policy
Shipping Policy
Last updated: July 17, 2026
Free shipping, always
We offer free standard shipping on all orders within the contiguous United States (48 states). No minimum purchase required.
Shipping coverage
We currently ship to the contiguous United States only. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations from this store. Orders in Ecuador are served through our local distribution channel with its own terms — contact us at dumoonsusa@gmail.com for details.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Delivery time
Once shipped, orders arrive within 3–5 business days via USPS or UPS, depending on your location. Total estimated delivery time is 4–7 business days from the date of purchase. Because some shipments travel via UPS, we recommend providing a physical street address rather than a P.O. Box.
Order tracking
Every order includes a tracking number, sent by email once your package ships. If you haven't received tracking information within 3 business days of your order, contact us at dumoonsusa@gmail.com.
Incorrect addresses & undeliverable packages
Please double-check your shipping address at checkout — we are unable to modify addresses once an order has shipped. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment.
Delays
While most orders arrive within the estimated timeframe, delivery may occasionally be delayed by carrier issues, weather, or peak seasons. These delays are outside our control, but we will always help you track down your package.
Damaged or lost shipments
If your order arrives damaged, contact us within 7 days of delivery with photos, as described in our Refund & Return Policy. If your tracking shows no movement for more than 7 days, reach out and we'll open an investigation with the carrier.
Questions?
Contact us at dumoonsusa@gmail.com — we're happy to help.