Política de reembolso
Refund & Return Policy
Last updated: July 17, 2026
At Dumoons, we want you to feel confident in every purchase. If something isn't right, we're here to help.
Return window
You may request a return within 30 days of the delivery date. To be eligible, items must be unopened, unused, and in their original packaging, with proof of purchase (order number or receipt).
Why unopened only? Our products are personal care and skincare items. For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, unless they arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery at dumoonsusa@gmail.com with your order number and photos of the product and packaging. We will send a free replacement or issue a full refund, including original shipping costs — return shipping is on us in these cases.
How to start a return
- Email dumoonsusa@gmail.com with your order number and the reason for your return.
- Our team will confirm eligibility and send you return instructions and the return address in the United States.
- Ship the item back within 14 days of approval.
Items sent back without prior authorization will not be accepted.
Return shipping costs
For returns due to change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit. For damaged, defective, or incorrect items, Dumoons covers all return costs.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund. We do not charge restocking fees.
Exchanges
The fastest way to exchange a product is to return the original item (if eligible) and place a new order.
Non-returnable items
Opened or used products, gift cards, and items marked as final sale cannot be returned.
Questions?
Contact us at dumoonsusa@gmail.com — we're happy to help.